Year 5. September 21. Recruiting the Best

The hallmark of a thriving department is our ability to continuously replenish our ranks. This is most clearly illustrated in the annual cycle of recruitment of trainees, who choose to join one of the UCLA Department of Medicine’s (DoM) stellar training programs. Believe it or not, we are more than half-way through the current subspecialty fellowship interview season, which started in August and will run through the end of this month. As in prior years, we are confident that we will continue to attract some of the best and most accomplished residents, and look forward to celebrating the outcome, when fellowship match day arrives on December 6! In the meantime, our core training programs in internal medicine, medicine-pediatrics, dermatology, and physical medicine and rehabilitation are gearing up for fall recruitment of medical students who are looking to match here for residency training. Therefore, in this week’s post I will share with you some perspectives on recruitment of trainees, that guide our approach and contributes to our success in recruiting the best to the DoM.

The State of Residency and Fellowship Recruitment

Each year, residency and fellowship applicants face an important decision: where to train. While academic reputation and clinical excellence remain essential considerations, today's applicants are looking for something more. They want programs that will help them grow into the physicians, researchers, educators and leaders they aspire to become. Across the DoM’s training programs, program directors say that search increasingly centers on three key questions: Will I find purpose? Will I find community? And will this program help me become the physician I hope to be?

A Place to Build a Purpose-Driven Career

Today's applicants arrive with a strong sense of purpose and a desire to make an impact beyond patient care. They are seeking opportunities not only to become outstanding clinicians, but also to contribute as scientists, educators, advocates, policymakers and leaders.

According to Lisa Skinner, MD, program director of the UCLA Internal Medicine Residency Program, many applicants are looking for training environments that will help them develop those broader aspirations while providing a strong clinical foundation. Our department’s size, breadth and academic environment create opportunities for trainees to pursue diverse interests while building the skills necessary for long-term success.

Headshot of doctor Skinner in a white coat
Lisa J. Skinner, MD

That desire for individualized career development continues throughout the training continuum. Lin Chang, MD, program director of the UCLA Gastroenterology Fellowship Program, says fellowship applicants frequently ask about mentorship opportunities, research experiences, wellness resources and career development pathways.

"We want applicants to hear directly from our fellows, meet faculty with shared interests, and understand both the opportunities and the culture of the program," she said.

Lin Chang, MD

The UCLA Rheumatology Fellowship Program shares that commitment to helping trainees discover and pursue the paths most meaningful to them. Jennifer Grossman, MD, fellowship program director, said the program seeks a talented, collegial and well-rounded class whose interests may span basic and translational science, clinical and health services research, medical education, advocacy and clinical practice.

“We want applicants to leave interview day able to picture not only how they could train at UCLA, but how they could thrive here,” said Dr. Grossman. Through a holistic review process and individual conversations with faculty, current fellows and potential mentors, the program works to understand each applicant’s goals and connect them with relevant opportunities and specialized training pathways.

Jennifer Grossman, MD

Holistic review is also central to recruitment for the UCLA Medicine-Pediatrics Residency Program. Gifty Maria Ntim, MD, MPH, residency program director, said the program looks for applicants with strong academic and leadership records as well as a commitment to advocacy, equity and service. Clinical experiences and recommendations that speak to an applicant’s emotional intelligence and readiness for a medicine-pediatrics career also help the program consider each candidate.

Gifty-Maria Ntim, MD, MPH

Whether pursuing research, education, advocacy, quality improvement or subspecialty training, applicants increasingly want the flexibility to shape their own experiences. In the department of medicine, our diverse patient populations, varied clinical environments and strong mentorship culture allow trainees to tailor their paths while receiving exceptional clinical training.

Culture Matters

While opportunities are important, they are only part of the equation. This year’s applicants also want to know what it feels like to train within a program and whether they will find a community that supports their growth and success.

For Dr. Skinner, culture is one of UCLA's defining strengths.

"Our power is in our culture, which we believe should not just be described, but demonstrated," she said.

Rather than relying solely on presentations or recruitment materials, our programs prioritize authentic interactions between applicants, trainees, faculty and program leaders. These conversations provide a more meaningful understanding of the learning environment than any brochure or website ever could.

That emphasis on culture also resonates strongly within the UCLA Physical Medicine & Rehabilitation Residency Program. Dixie Aragaki, MD, program director, believes applicants are drawn to both the program's educational opportunities and its supportive environment.

"Applicants and current residents feel drawn to our program's wide variety of practice settings and the safe and supportive learning environment intentionally designed to balance autonomy with supervision," she said.

Dixie Aragaki, MD

In rheumatology, Dr. Grossman sees a similar combination of high expectations and meaningful support. “At UCLA, rigorous training and extraordinary opportunity exist alongside a genuinely warm, collaborative and supportive culture,” she said. Fellows benefit from broad clinical and academic opportunities while remaining part of a close-knit community whose members want one another to succeed.

For medicine-pediatrics applicants, that sense of support is reinforced by a comprehensive approach to resident well-being and professional identity. Dr. Ntim said the program has been intentional about helping residents remain whole throughout training, including through the support of a dedicated wellness director and structures designed specifically for the development of medicine-pediatrics physicians.

Across programs, applicants consistently ask about mentorship, wellness, faculty accessibility and whether trainees feel comfortable asking for help when challenges arise. Those questions reflect a growing desire to find not only excellent training, but also a place where people genuinely care about one another's success.

Finding the Right Fit

Ultimately, recruitment is not about convincing applicants to choose the DoM. It is about helping them determine whether the DoM is the right fit for their goals, interests and values.

Program leaders say that process begins with transparency. By connecting applicants with residents, fellows, faculty and mentors, they create opportunities for honest conversations about the realities of training and the opportunities available within each program. Those interactions help applicants envision their future and determine whether they can see themselves becoming part of the DoM community.

For fellowship applicants, those connections often provide the clearest picture of a program's strengths. As Dr. Chang noted, meeting fellows and faculty with shared interests allows candidates to better understand the mentorship, collaboration and support available to them throughout training.

Likewise, Dr. Aragaki emphasized the importance of creating an environment where trainees feel supported as they grow professionally and personally, while Dr. Skinner highlighted UCLA's commitment to helping residents pursue meaningful careers that extend beyond traditional clinical practice. Together, these perspectives reflect a shared belief that successful recruitment begins with authenticity and a commitment to trainee success.

For prospective residents and fellows, choosing a training program is about finding a place where they can thrive. Through a combination of outstanding clinical training, personalized mentorship, diverse opportunities and a culture rooted in collaboration and support, the DoM continues to attract the next generation of physician LEADERS.

The Resident Perspective: Helping Applicants See Themselves in the DoM

For residency applicants, choosing a training program is about more than evaluating curricula, clinical experiences or research opportunities. It is also about finding a place where they can envision themselves spending the next several years learning, growing and building relationships.

That is where the DoM internal medicine (IM) chief residents play an important role.

As recent residents themselves, chief residents offer applicants a perspective that is both current and candid. They understand the questions applicants are asking because they were asking many of the same questions a few years ago! Their role in recruitment extends beyond sharing information. They help applicants understand what day-to-day life within the program actually looks like.

"We can speak candidly about the day-to-day trainee experience," the chief residents explained. "We are close enough to residency to remember what mattered during the application process and can provide an honest perspective on what it actually feels like to train here."

Throughout recruitment season, chief residents serve as ambassadors for the program, connecting with applicants during interview days, informal discussions and social events. Those interactions often provide a level of insight that applicants cannot find on a website or in a presentation.

Applicants want to understand how residents support one another, how feedback is incorporated into program improvements and whether they will have opportunities to pursue their individual interests.

Top row, left to right: Sneha Sharma, MD, Allie Kaufman, MD, Katya Lavine, MD, Nancy Miles, MD and Jeemin Kwon, MD
middle row, left to right: Tyler Morad, MD, Will Stringer, MD and Abhinav Thummala, MD
Bottom row, left to right: Harveen Sekhon, MD and Esther Kim, MD

According to the chief residents, applicants are increasingly interested in finding programs where they have a voice.

"Applicants want to know that resident feedback is heard and that they can actively contribute to shaping the program," they said.

Those conversations often become an opportunity to highlight one of the program's greatest strengths: its willingness to evolve in response to trainee needs. Chief residents frequently share examples of resident-led initiatives and improvements that have emerged from feedback and collaboration with program leadership. These examples help demonstrate that trainees are not simply participants in the program, but active contributors to its future.

Another topic that resonates with applicants is the ability to personalize their training experience. Whether their interests lie in research, medical education, advocacy, quality improvement or clinical innovation, prospective residents want to know they will have opportunities to explore those passions while receiving exceptional clinical training.

The chief residents point to our diverse patient populations, broad clinical experiences and supportive faculty mentorship as key factors that allow residents to pursue a wide range of career paths. At the same time, they emphasize that no two residency experiences look exactly alike.

Perhaps most importantly, chief residents help applicants assess whether the DoM is the right fit for them. Rather than trying to persuade candidates to rank the program highly, they focus on providing an authentic perspective that allows applicants to make informed decisions about their future.

Those honest conversations can leave a lasting impression.

For many applicants, the people they meet during recruitment become just as influential as the program itself. Through their openness, transparency and willingness to share their experiences, the IM chief residents help prospective trainees envision what their future could look like and whether they can see themselves becoming part of the DoM community.

The Administrative LEADERS Who Make Recruitment Possible: Meet Tricia Barrow

For applicants navigating residency recruitment, interview day may feel like a single moment in time. Behind the scenes, however, months of planning, coordination and preparation help create an experience that feels seamless from beginning to end.

Few people understand that better than Tricia Barrow, MDR, who serves as UCLA's Residency Recruitment and Onboarding Administrator and UCLA Professional Development Coaching Administrator. While applicants may know her as a helpful voice answering questions or providing guidance throughout the recruitment process, much of her work happens long before interview invitations are sent and long after interview day concludes.

For Tricia, successful recruitment begins with preparation.

"From an administrative perspective, a successful recruitment season comes down to thoughtful preparation, strong organization and clear communication," she said. Months before applicants arrive, she is developing timelines, preparing materials, coordinating schedules, and ensuring that faculty, staff and trainees have the information they need to support a successful recruitment season.

Tricia Barrow

That preparation creates the foundation for what applicants ultimately experience. Yet for Tricia, logistics are only one part of the job. Equally important is the human element.

"I try to remember that every interaction an applicant has with me contributes to their overall impression of our program," she said. "Applicants carry a heavy load as they navigate the application process and make decisions about where to apply."

As one of the first people many applicants interact with, she views each email, phone call and conversation as an opportunity to help candidates feel respected, supported and welcomed. Whether responding to a routine question or helping someone navigate a challenge, she strives to balance professionalism with warmth.

"A kind response often means more than a standard one," she said.

Although relatively new to the recruitment role, Tricia has embraced a philosophy of continuous learning. She credits resources provided through Program Director's WorkStation (PDWS), Electronic Residency Application Service (ERAS) and Thalamus, as well as the mentorship and support of colleagues, for helping her develop confidence and expertise. She is especially grateful to her predecessor, Bear Waters, and recruitment leadership for the categorical and primary care teams, whose guidance has helped her navigate the complexities of recruitment.

Rather than focusing on implementing every new tool or process, Tricia believes success often comes from refining what already works. She and her colleagues continually evaluate workflows, update documentation, simplify processes and improve communications to create a more consistent experience for applicants and faculty alike.

Much of that work remains invisible to applicants.

"I think many applicants may not realize how much coordination happens behind the scenes to make interview day feel effortless," she said. Even when unexpected challenges arise, such as last-minute schedule changes or technology issues, administrators work quickly to ensure the experience remains smooth and professional.

The goal, she explained, is simple: applicants should feel welcomed, informed and supported throughout the process. When recruitment runs smoothly, applicants may never see the countless details being managed behind the scenes. That, in many ways, is a sign that the work is succeeding.

As the DoM continues to recruit the next generation of physicians, administrators like Tricia play an essential role in shaping the experience. Through careful preparation, attention to detail and a commitment to treating every applicant with kindness and respect, she helps ensure that DoM’s values are reflected in every interaction, often before applicants ever step into an interview.

The Impact of Recruitment: Compassion in Action

Recruitment is about more than attracting talented trainees to UCLA. At its heart, it is an investment in the future of patient care. Every interview day, applicant conversation and onboarding experience is designed to identify and support physicians who will make a meaningful difference in the lives of their patients.

Sometimes, the impact of that investment comes into focus through the words of a grateful family.

Recently, PGY-2 resident Joanne Newens, MD received a heartfelt letter from the family of a patient she cared for during a challenging hospitalization. The family praised her compassion, communication and commitment to keeping them informed throughout their loved one's care.

For many people, receiving such recognition might feel like validation of a job well done. For Dr. Newens, the letter served as a reminder of something much simpler.

"Often, I think shoutouts or letters from patients say more about the patient and their capacity to show gratitude than it does to the care itself," she reflected. "When I first read it, I thought to myself, 'This would be care I would have given to any patient!'"

Joanne Newens, MD

But after revisiting the letter, she found herself thinking about the small moments that can shape a patient's experience.

"Sometimes the small things we do for the patient also matter," she said. "The mix of terror, boredom and loneliness of sitting in a hospital bed all day can be mitigated by a simple 'hello, how are you?' from a doctor and their team in the afternoon."

That philosophy guides the way she approaches patient care. While clinical expertise is essential, she believes trust often begins with genuine human connection.

"I approach patient care very informally," she said. "A knuckle touch and a 'what team are you rooting for?' goes a long way. I truly believe that coming in as an imperfect human exhibiting genuine concern rather than a perfect doctor builds good relationships."

Yet even as the family's letter celebrated her care, Dr. Newens is quick to redirect the spotlight to those around her.

She credits the experience to a collaborative effort involving sub-intern Michelle Ryder, nurse Hugo, medical student Tim Lee and the entire VA Geriatrics Team 6. Whether coordinating care, communicating with specialists or simply spending extra time at the bedside, every member of the team played a role in supporting the patient and family.

"The timeliness and efficiency of these actions would not have been performed without their help," she said.

For Dr. Newens, the family's recognition ultimately reflected something larger than any one individual.

"What makes this patient's interaction unique is truly the team environment," she said. "We created a super team with Dr. Ryder, Hugo, Tim Lee and Geriatrics Team 6. Even when POCUSing the patient, the genuine interest in the patient's well-being was evident from each team member."

The family's letter may have been addressed to one resident, but it highlighted values shared by an entire team: compassion, communication, collaboration and a commitment to treating every patient with dignity and respect.

The Impact of Recruitment: Being Present When It Matters Most

Throughout this reflection, we've explored the people and processes that help recruit the next generation of physicians to the DoM. From program directors and chief residents to the administrative professionals who help create a welcoming applicant experience, each plays an important role in attracting talented trainees to our programs.

Ultimately, however, the success of those efforts is measured not by interview days or Match results, but by the care our residents provide to patients and families.

For intern William "Conor" Rork, MD, that commitment to compassionate care was recently recognized by a nurse with nearly four decades of experience, who praised the empathy, presence and support he provided to a patient and her family during an extraordinarily difficult time.

The patient experienced a rapid decline during her hospitalization, transforming what had begun as a hopeful course of treatment into a profoundly challenging situation for everyone involved.

"Unfortunately, this was a young patient who decompensated very quickly during our time with her," Dr. Rork recalled. "I was lucky to have met her and her family several days previously, before she became so sick."

As the focus of care shifted, he found himself reflecting on a principle that continues to guide his approach to medicine.

William"Conor" Rork, MD

"One of the aphorisms that stays with me in these moments is that while we may withdraw life-sustaining interventions, we never withdraw care," he said.

For Dr. Rork, caring for patients extends beyond medical treatment alone. As his team worked to preserve the patient's dignity and comfort, he recognized that supporting the family was also an essential part of honoring her life and wishes.

"As my team's focus shifted towards preserving my patient's dignity and minimizing her suffering throughout her death, I became acutely aware that helping her family bear the weight of their grief was one of the other ways we could continue to honor her," he said.

That perspective reflects a broader lesson he has learned throughout his training: the importance of truly being present.

A former classical studies major, Dr. Rork often finds himself reflecting on the meaning of words commonly used in medicine. One word in particular has shaped his thinking about patient care.

"When I think of listening, communication and presence, I think of 'attending,'" he explained. "When I'm with a patient, I 'attend' to them by giving them the fullness of my attention and presence."

It is a lesson he has learned from the many physicians who have helped shape his training.

"I'm very fortunate to have so many wonderful attendings as examples thus far in my training," he said.

As he continues his residency journey, Dr. Rork views compassion not as an optional quality, but as a foundational virtue of medicine.

"In my practice I see compassion as an essential virtue, which for me is holding the suffering of my patients as I work towards relieving it," he said.

That commitment reflects the kind of physician he hopes to become. While medicine continues to evolve, he remains dedicated to growing alongside it, continually refining both the science and the art of patient care.

"One of the things I love about medicine is that it isn't static," he said. "As the practice of medicine changes, I hope to be a physician who continues growing in the science and art of medicine in order to be the best I can be for the patient in front of me."

I close by conveying my personal gratitude to our trainees, faculty and staff, who collectively work to project our values and culture and commitment to generating LEADERS who will Lead in Innovation, Transform Care and Advance Health for All.

Dale

P.S.

In thinking about our talented trainees, I sometimes get close to concluding that we recruit trainees who “walk on water”. I recently experienced what that could feel like. The image of my feet below was not AI generated!


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