Until my call to UCLA was answered by Olivia (last name unknown) I had no success getting referred to UCLA. My Physician sent three requests over a three-week period. I followed up on the requests only to learn UCLA had no record of them. On
December 4th, my call was taken by Olivia, who heard my story, contacted my Physician’s office, worked with them to obtain the referral information and assure it could be found by UCLA. Then she connected me with staff who was able to make my appointment.
Olivia understood my problem, took the initiative to resolve it, and connected me with the right person. Only her effort made my referral possible. UCLA is most fortunate to have her working on its team.
By: Peter N.