Yancy and Julia D.
Over the last 3 months, I have had the pleasure of being transported by the Patient Shuttle Dept in excess of 40+ times from the my hotel (Plaza La Reina) to and from the buildings at 100 and 200 Medical Center Plaza. First, please allow me to compliment your dispatch staff (especially Julia) who
promptly answered my calls, promptly dispatched the van, and even sorted out missed transports (when I wasn't readily visible while waiting! ) My greatest praise does to Yancy, my frequent driver. Yancy always drove carefully thru the streets of Westwood (important for me as a recovering surgical patient!), offered and assisted me when needed. She was up beat, patient, very kind and pleasant every single time she drove me, whether it was early in the morning or late in the day. Perhaps most importantly to me and my peace of mind, she always arrived properly wearing her mask, and gently reminded others on the van to do so when needed. Yancy made a difficult experience a little bit easier for this UCLA patient. Thank you.
By: Kathleen E.