Roman, RN in the ED was professional, skilled, and kind. He made my elderly mother feel safe and listened to. He was patient and cheerful. He gave good information and clearly makes patient care a priority. I witnessed him interacting with patients and families all around us (in two languages), without ever seeming rushed or as if he didn't have time for the patient who was in front of him. His clear competence was incredibly comforting. It was hard to leave my ill, elderly mother at the ED in the middle of the night, but knowing that professionals like Roman are caring for her made it easier.
By: Linda M.