Christina has gone above and beyond for me. I have a pretty complicated situation with my insurance over coverage that makes a big difference in what I will end up paying. We've been dealing with this situation since December, and she has never once lost her cool with me and advocates for me with both my insurance provider and UCLA Billing. She explains things very thoroughly, documents everything, has exact dates, reference numbers and dollar amounts each time we talk to make sure we're on the same page with the insurer. She is so organized, so kind and extremely easy to talk to. I've never worked with someone so committed to helping me access the care I need and advocating on my behalf with my insurance. Her customer service is second to none, and I think she genuinely cares about helping me resolve this issue, which means more to me than I can explain. I feel so lucky to have her as my cheerleader. Thank you so much, Christina!
By: Kait P.