All women know the mammogram story. Show up, undress to the waist and put clothes in a locker, then go to a room with the technician and giant machine. Okay, did that... and then I was instructed to sit, while the technician wiped down the machine. And I thought: why didn't she do that while I was taking off my clothes? But then I realized that she (and the system) were showing me that they were protecting me, that they wanted me to see that hygiene was important and they would make sure everything was sanitary, just for me (and of course for every woman who gets a mammogram). What a smart way to do things! And that's true of every kind and type of visit -- well thought out, creating confidence in each patient, great technicians and of course super doctors and assistants. Hooray for UCLA!